Terms of Service

1. Definitions

“Service” — the InvVid platform and all features accessed via invvid.com.

“User” — any individual or entity accessing the Service.

“Subscription” — a paid or trial plan granting access to the Service.

“Generated Content” — all videos, scripts, hooks, CTAs, voiceovers, and other AI-generated outputs created through the Service.

“User Content” — all media, text, URLs, and files uploaded or provided by the User.

“Personal Data” — any information relating to an identified or identifiable individual.

2. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the InvVid platform at invvid.com, operated by INVVEN Ltd, a New Zealand registered company (“InvVid”, “we”, “us”, “our”).

By creating an account or using InvVid in any way, you agree to be bound by these Terms. If you are using InvVid on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Description of service

InvVid is a cloud-based SaaS platform that provides AI video creation and marketing tools for businesses worldwide. The service uses artificial intelligence to generate video scripts, hooks, voiceovers, and video content from your business information and uploaded media. The service is delivered via the internet on a subscription basis.

InvVid is a creative tool. It is not a marketing agency or professional adviser. AI-generated content may contain inaccuracies, errors, or content that is not appropriate for your specific business context. You remain solely responsible for reviewing, approving, and publishing all content created through the Service.

4. AI-generated content

The Service uses AI to generate videos, scripts, voiceovers, hooks, and marketing copy. By using the Service, you acknowledge and agree that:

• AI-generated outputs may contain errors, inaccuracies, or content that requires correction.
• You are solely responsible for reviewing all Generated Content before publishing or distributing it.
• InvVid accepts no liability for any losses arising from reliance on AI-generated content without independent review.
• You must not publish AI-generated content that is false, misleading, defamatory, or violates applicable law.
• Generated Content that references specific prices, claims, or facts must be independently verified before use.
• You retain ownership of Generated Content created for your account, subject to these Terms.

5. Account registration

You must create an account to use InvVid. When you do, you agree to:

• Provide accurate, current, and complete information.
• Keep your account information up to date.
• Keep your login credentials secure and confidential.
• Be at least 18 years of age and have legal capacity to enter into these Terms.
• Take full responsibility for all activity that occurs under your account.

If you become aware of any unauthorised use of your account, notify us immediately at support@invven.com.

6. Subscription and billing

InvVid is offered on a paid subscription basis after a free trial period.

Free trial

New accounts receive a 14-day free trial. No payment details are required to start your trial.

Plans and fees

• Subscriptions are billed monthly or annually in advance.
• All fees are shown in USD unless otherwise stated.
• You are responsible for any applicable local taxes.

Auto-renewal

Subscriptions renew automatically at the end of each billing period. You can cancel auto-renewal at any time from your account settings.

Refunds

All subscription fees are non-refundable. No refunds are provided for partial billing periods, unused features, or failure to cancel before a renewal date.

Price changes

We will give at least 30 days' written notice before increasing your subscription price.

7. Acceptable use

InvVid may only be used for lawful purposes. You must not use InvVid to:

• Create, publish, or distribute false, misleading, or defamatory content.
• Violate any applicable advertising standards, consumer protection laws, or social media platform terms.
• Generate content that infringes any third party's intellectual property rights.
• Send spam or unsolicited marketing to people who have not consented.
• Store, process, or transmit illegal content of any kind.
• Probe, scan, or test the vulnerability of any InvVid system or network.
• Attempt to reverse-engineer, decompile, or extract source code from the platform.
• Resell, sublicense, or otherwise make the service available to third parties without written permission.

We may suspend or terminate accounts that violate these rules, with or without prior notice.

8. Your content and our licence

You retain full ownership of all User Content you upload to InvVid. You grant InvVid a limited, non-exclusive licence to store, process, and use your User Content solely to provide the service to you, including to generate AI content on your behalf.

You represent and warrant that you have all necessary rights to upload your User Content and that it does not infringe any third party's rights.

9. Intellectual property

The InvVid platform, software, design, trademarks, and all content created by InvVid are the intellectual property of INVVEN Ltd and are protected by applicable laws. Nothing in these Terms transfers any InvVid intellectual property rights to you.

10. Third-party services

InvVid integrates with third-party AI providers, payment processors, video generation services, voice synthesis providers, and cloud infrastructure. Your use of those integrations is subject to those providers' terms and conditions. InvVid is not responsible for the actions or failures of third-party providers.

11. No warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. INVVID DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING ALL OUTPUTS.

12. Limitation of liability

To the maximum extent permitted by applicable law, InvVid and its directors, employees, and contractors will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of revenue, profits, business, or data.
• Any damage arising from reliance on AI-generated content without independent review.
• Platform unavailability or service interruptions.

Our total liability for any single claim will not exceed the total fees paid by you to InvVid in the 12 months immediately preceding the event giving rise to the claim.

13. Termination

By you: You may cancel your account at any time via your account settings. Cancellation takes effect at the end of your current billing period.

By us: We may suspend or terminate your account immediately if you materially breach these Terms, fail to pay subscription fees, or engage in conduct that poses a risk to the platform or other users.

14. Data retention after termination

Upon account cancellation:

• Generated content and project data will be permanently deleted after 37 days.
• Billing records may be retained for up to 7 years where required by applicable law.

You are responsible for exporting all required data before cancellation.

15. Governing law

These Terms are governed by the laws of New Zealand. Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the New Zealand courts.

Australian users also have rights under the Australian Consumer Law. UK and EU users retain rights under applicable consumer protection law. Nothing in these Terms excludes those statutory guarantees.

16. Support

Support is provided via email at support@invven.com. InvVid will endeavour to respond within 2 business days. Support is available in English only.

17. Changes to these terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email to your registered address and/or via a notice within the application.

18. Contact

For questions or notices under these Terms, contact us at: